About Hrag Issa



  • 2019 - 2020
    Kalei Coffee Co.

    Quality Assurance Manager / Roaster / Bar Manager

    - Roasting coffee, organizing weekly cupping sessions and Q grading - Maintaining the espresso machines, grinders, and roasting machines (la Marzocco, Victoria Arduino, Kees van der Westen, Mahlkonig, and Giesen) - Ensuring consistent quality control of the coffee and other beverages and training staff accordingly - Updating recipes and inventory on a monthly basis and ordering new stock as needed - Overseeing day-to-day operations of both coffee shop locations - Handling online orders and bar requisition orders (beverages, alcohol, milk, herbs, ice cream)

  • 2018 - 2020
    Kalei Coffee Co.

    Supervisor/ Shift Manager / Barista

    - Monitored team member schedules ensuring the maintenance of proper staff coverage and an adherence to meal and break policies - Recorded weekly and monthly product inventories - Allayed customer concerns with the utmost hospitality, customer service, and expedient problem solving - Maintained a clean, organized and stocked environment - Streamlined effective and positive communication and adhered to standard operating procedures, among team members and customers - Brewed coffee according to the SCA standards - Made and served specialty coffee, tea beverages and cocktails - Completed opening and closing duties for each shift

  • 2017 - 2018
    Kalei Coffee Co.


    - Took customer orders and delivered food and beverages - Communicated order details to the kitchen and bar staff - Prepared the final bill and processed payments

  • 2015 - 2017
    Armanor Jewelry


    - Assisted clients in jewelry selection by understanding and anticipating customer needs and contemporary trends - Informed customers about upcoming designs, product lines, promotions, and features that were of interest to them - Received payments and updated stock and sales inventory accordingly, on a weekly basis - Responded to customer queries regarding products, in-person, over the phone, and via email correspondence

  • 2015 - 2015
    Sushi Burrito - Ichiban Express

    Operations Supervisor

    - Generated positive customer relationships by assisting customers with their purchases - Tracked the quantity of products in stock, and organized the inventory and ordered from suppliers accordingly - Conducted daily reports and quality checks




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