About Hrag Issa
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Education
- 2021 - Present Linkedin Learning
Online Marketing Foundation
- 2021 - Present Google Digital Garage
Fundamentals of Digital Marketing
- 2014 - 2018 Haigazian University
Bachelors in Business Administration
Experience
- 2019 - 2020 Kalei Coffee Co.
Quality Assurance Manager / Roaster / Bar Manager
– Roasting coffee, organizing weekly cupping sessions and Q grading
– Maintaining the espresso machines, grinders, and roasting machines (la Marzocco, Victoria Arduino, Kees van der
Westen, Mahlkonig, and Giesen)
– Ensuring consistent quality control of the coffee and other beverages and training staff accordingly
– Updating recipes and inventory on a monthly basis and ordering new stock as needed
– Overseeing day-to-day operations of both coffee shop locations
– Handling online orders and bar requisition orders (beverages, alcohol, milk, herbs, ice cream) - 2018 - 2020 Kalei Coffee Co.
Supervisor/ Shift Manager / Barista
– Monitored team member schedules ensuring the maintenance of proper staff coverage and an adherence to meal and break policies
– Recorded weekly and monthly product inventories
– Allayed customer concerns with the utmost hospitality, customer service, and expedient problem solving
– Maintained a clean, organized and stocked environment
– Streamlined effective and positive communication and adhered to standard operating procedures, among team
members and customers
– Brewed coffee according to the SCA standards
– Made and served specialty coffee, tea beverages and cocktails
– Completed opening and closing duties for each shift - 2017 - 2018 Kalei Coffee Co.
Waiter
– Took customer orders and delivered food and beverages
– Communicated order details to the kitchen and bar staff
– Prepared the final bill and processed payments - 2015 - 2017 Armanor Jewelry
Salesman
– Assisted clients in jewelry selection by understanding and anticipating customer needs and contemporary trends
– Informed customers about upcoming designs, product lines, promotions, and features that were of interest to them
– Received payments and updated stock and sales inventory accordingly, on a weekly basis
– Responded to customer queries regarding products, in-person, over the phone, and via email correspondence - 2015 - 2015 Sushi Burrito - Ichiban Express
Operations Supervisor
– Generated positive customer relationships by assisting customers with their purchases
– Tracked the quantity of products in stock, and organized the inventory and ordered from suppliers accordingly
– Conducted daily reports and quality checks