Online Marketing Foundation

Fundamentals of Digital Marketing

Bachelors in Business Administration

Quality Assurance Manager / Roaster / Bar Manager

– Roasting coffee, organizing weekly cupping sessions and Q grading
– Maintaining the espresso machines, grinders, and roasting machines (la Marzocco, Victoria Arduino, Kees van der
Westen, Mahlkonig, and Giesen)
– Ensuring consistent quality control of the coffee and other beverages and training staff accordingly
– Updating recipes and inventory on a monthly basis and ordering new stock as needed
– Overseeing day-to-day operations of both coffee shop locations
– Handling online orders and bar requisition orders (beverages, alcohol, milk, herbs, ice cream)

Supervisor/ Shift Manager / Barista

– Monitored team member schedules ensuring the maintenance of proper staff coverage and an adherence to meal and break policies
– Recorded weekly and monthly product inventories
– Allayed customer concerns with the utmost hospitality, customer service, and expedient problem solving
– Maintained a clean, organized and stocked environment
– Streamlined effective and positive communication and adhered to standard operating procedures, among team
members and customers
– Brewed coffee according to the SCA standards
– Made and served specialty coffee, tea beverages and cocktails
– Completed opening and closing duties for each shift

Waiter

– Took customer orders and delivered food and beverages
– Communicated order details to the kitchen and bar staff
– Prepared the final bill and processed payments

Salesman

– Assisted clients in jewelry selection by understanding and anticipating customer needs and contemporary trends
– Informed customers about upcoming designs, product lines, promotions, and features that were of interest to them
– Received payments and updated stock and sales inventory accordingly, on a weekly basis
– Responded to customer queries regarding products, in-person, over the phone, and via email correspondence

Operations Supervisor

– Generated positive customer relationships by assisting customers with their purchases
– Tracked the quantity of products in stock, and organized the inventory and ordered from suppliers accordingly
– Conducted daily reports and quality checks