About Hrag Issa

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Education

Experience

  • 2019 - 2020
    Kalei Coffee Co.

    Quality Assurance Manager / Roaster / Bar Manager

    – Roasting coffee, organizing weekly cupping sessions and Q grading
    – Maintaining the espresso machines, grinders, and roasting machines (la Marzocco, Victoria Arduino, Kees van der
    Westen, Mahlkonig, and Giesen)
    – Ensuring consistent quality control of the coffee and other beverages and training staff accordingly
    – Updating recipes and inventory on a monthly basis and ordering new stock as needed
    – Overseeing day-to-day operations of both coffee shop locations
    – Handling online orders and bar requisition orders (beverages, alcohol, milk, herbs, ice cream)

  • 2018 - 2020
    Kalei Coffee Co.

    Supervisor/ Shift Manager / Barista

    – Monitored team member schedules ensuring the maintenance of proper staff coverage and an adherence to meal and break policies
    – Recorded weekly and monthly product inventories
    – Allayed customer concerns with the utmost hospitality, customer service, and expedient problem solving
    – Maintained a clean, organized and stocked environment
    – Streamlined effective and positive communication and adhered to standard operating procedures, among team
    members and customers
    – Brewed coffee according to the SCA standards
    – Made and served specialty coffee, tea beverages and cocktails
    – Completed opening and closing duties for each shift

  • 2017 - 2018
    Kalei Coffee Co.

    Waiter

    – Took customer orders and delivered food and beverages
    – Communicated order details to the kitchen and bar staff
    – Prepared the final bill and processed payments

  • 2015 - 2017
    Armanor Jewelry

    Salesman

    – Assisted clients in jewelry selection by understanding and anticipating customer needs and contemporary trends
    – Informed customers about upcoming designs, product lines, promotions, and features that were of interest to them
    – Received payments and updated stock and sales inventory accordingly, on a weekly basis
    – Responded to customer queries regarding products, in-person, over the phone, and via email correspondence

  • 2015 - 2015
    Sushi Burrito - Ichiban Express

    Operations Supervisor

    – Generated positive customer relationships by assisting customers with their purchases
    – Tracked the quantity of products in stock, and organized the inventory and ordered from suppliers accordingly
    – Conducted daily reports and quality checks

Languages

English
Proficient
Arabic
Proficient
Armenian
Proficient
French
Beginner

Skills

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