Junior IT Officer

  • Full Time
  • Lebanon, Beirut, Beirut, Lebanon View on Map
  • Royal posted 3 weeks ago
  • Posted : September 23, 2021 -Accepting applications
  • Salary: $800.00 / Monthly
  • View(s) 100

Job Detail

  • Career Level Entry-level
  • Experience 1 Year Experience
  • Gender Male or Female
  • Industry Computer Science
  • Qualifications Diploma

Job Description

Only Applications with an attached CV will be taken into consideration.

Job Overview/Summary:

The Junior IT Support Officers fill the role of L1 support in Royal’s IT team.
Their duties consist of first-line response to the IT-related issues that are raised by the staff during their day-to-day operations, escalating to L2 or L3 support when needed, monitoring and maintaining the Royal IT infrastructure, and maintaining an adequate IT inventory and documentation systems.

Responsibilities & duties:

• Responding to requests from employees regarding issues they are facing,
• Performing the first line troubleshooting on problematic software, hardware, and networking systems,
• Identifying problems and resolving them or escalating them to L2 support,
• Monitoring Royal’s internet connections and troubleshooting connectivity,
• Ensuring the continuity of the operation through the implementation of BCP measures and protocols,
• Setting up new users and devices as requested,
• Installing software applications on desktops, laptops, and corporate mobile devices,
• Maintaining the documentation of the IT inventory and procedures,
• Guiding employees to navigate new software,
• Maintaining security and access control systems.

Job Requirements:

• Bachelor’s degree in ICT, Computer Science, Electronics, or their equivalent.
• 1-2 years’ experience in IT, preferably working on the Helpdesk
• Familiarity with Microsoft Systems (Windows, Windows Server, Active Directory, Exchange, Office 365, MS Azure)
• Good command of the English Language (listening, reading, and writing)
• Good phone and email communication skills

Required skills

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