Service Training Engineer

  • Full Time
  • Lebanon, Jounieh View on Map
  • VOTI Detection posted 4 weeks ago
  • Posted : May 26, 2021 -Accepting applications
  • Salary: $1,100.00 - $1,300.00 / Monthly
  • View(s) 90

Job Detail

  • Career Level Intermediate
  • Experience 2 Years Experience
  • Gender Male or Female
  • Industry Engineering
  • Qualifications Degree - Bachelor

Job Description

VOTI Detection is a company on a mission. We save lives, protect people and assets through the enhanced detection of threats and contraband. VOTI Detection serving over 45 countries around the world has become a market-defining company for best in class conventional X-ray security scanners. Based in Montreal, VOTI Detection brings innovative Canadian made security solutions to markets facing dynamic and ever-changing threats. We provide security solutions that produces an enhanced image with a 3D PerspectiveTM and much greater clarity that enables our clients to make better, more informed, and critical decisions.

 

VOTI Detection’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, great customer experience, and making a difference in the world. VOTI Detection offers exceptional professional and financial growth potential.

 

Job Description

VOTI Detection is seeking a Service Training Engineer to take care of the various training programs that VOTI offers. The trainer will update and develop the training material as new software and hardware updates are introduced to the scanners. The trainer will train VOTI’s customers, distributors, and end users to be technically familiar with our product. The trainer will occasionally travel to a customer’s site to conduct training as well. Trainer will also be assisting in field service related issues, whether it is troubleshooting or commissioning of the x-ray scanners.

 

 

 

Responsibilities and Duties

  • Prepare and conduct technical training programs
  • Prepare training material and classroom agenda
  • Provide training for end users, distributor, and operators
  • Create instructor materials (course outlines, background material, instructional materials, and training aids)
  • Assist in design of computer-based and multimedia curriculum
  • Continuously enhance technical instructional delivery and presentation skills
  • Ensure the quality and consistency of course content throughout a course life cycle
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences, and workshops
  • Promptly respond to field support issues, create a ticket in the ticketing system and provide customer support in a timely manner
  • Escalate technical customer issues as well as feature requests with Engineering/Sales teams as needed
  • Provide sales support with technical expertise/product knowledge
  • Install new software releases, perform system upgrades, and perform quality assurance

 

Required Skills, Qualifications, and Experience

  • Bachelor’s Degree in Mechanical/Electrical/CCE (Preferable)
  • Foreign passport is a MUST (US, CA, UK, or European Passports preferable)
  • Experience with x-ray scanners would be an asset
  • Ability to deliver technical trainings to customers with a high degree of professionalism
  • Ability to work well within a fast-paced, constantly changing
  • Demonstrate ability to configure/troubleshoot complex software/hardware systems and resolve technical issues
  • Outstanding customer service skills and a dedication to the customer service experience
  • Strong time management, multi-tasking, prioritizing and organizational skills
  • Excellent verbal and written communication skills (Arabic and English, French is a plus)
  • Ability to lift packages up to 25kg. unassisted

 

 

 

Location/Nature of Work

Office is in Jounieh, Lebanon. The Service Training Engineer will work from the office and report daily to his/her reporting manager. Trainer will occasionally travel to Dubai-based office (company’s EMEA regional office) for training/meeting purposes. Trainer will also be traveling to custom’s site to conduct on-site trainings when applicable.

 

 

Benefits

  • Insurance
  • Employee will receive a company laptop, mobile phone, and mobile line
  • All travel expenses will be covered by the company
  • Traveling to new and different cities around the world
  • Transportation expenses when applicable

 

 

 

Attached Files

Required skills